Your view of us
ADTREX is interested in your views about how we deliver our services. How well do you think our services met your needs? Did we take the time to understand your needs? Was our response all it could have been? Were we polite, professional and efficient?
If you have been happy with the service we have provided please do let us know. We also welcome suggestions for improvements and will take them seriously as part of developing and improving our services.
If you have been less than happy with the service we have provided please also let us know. We will want to consider how we might have done things differently in the individual case and also how we can generally improve the quality of our service.
If you wish to make a complaint about a service we have delivered or the way in which it was delivered, our complaints procedure is set out below.
You must communicate any complaint to ADTREX at the earliest possible opportunity and whilst you are still on the expedition/training course. Failure to do so will affect our ability to investigate the complaint and your rights under the contract. Until we know about a problem or complaint, we cannot begin to resolve it. If your complaint or problem is not resolved to your satisfaction you must write to us within 35 days of the expedition/training course completion date. A member of our leadership team will then get in touch and will seek to reach an amicable resolution with you in a collaborative, co- operative spirit within 14 days of receiving your complaint.